We will be closed on September 1st | Cavalier Automotive

Troutville Auto Repair

(540) 283-9220
Mon - Fri: 7:30 AM - 5:30 PM
5

great people great work

5

While driving south from Alexandria to my home in Abbeville LA, I had an accident that required a tow. The very courteous VA state trooper assisted me in dispatching a tow truck. I asked the driver to take me to a place that can handle my situation. Being apprehensive in an unknown area, I ultimately was very pleased with the professionalism that was extended to me. The visual reports were very impressive, and have relayed my experience to several people since returning home. Thank you JC for your professionalism.

2

Every time we have tried to do business here something has gone wrong with our car. They did a unnecessary tire patch, we had just had done, and without asking. This lead to replacing the tire completely. They always advise that something is not working with our lights or the wipers need replaced even when we have recently replaced both. One of our oil changes went without a filter change even though we paid for full service. Cavalier has now become our place of last resort when we can't get in anywhere else.

2

Every time we have tried to do business here something has gone wrong with our car. They did a unnecessary tire patch, we had just had done, and without asking. This lead to replacing the tire completely. They always advise that something is not working with our lights or the wipers need replaced even when we have recently replaced both. One of our oil changes went without a filter change even though we paid for full service. Cavalier has now become our place of last resort when we can't get in anywhere else.

Carrie thank you for your comments, comments like these always cause me to inquire. Here is what I have found about your most recent visit on 4/8/2020. In reference to the tire, on our routine inspection which includes checking tire air pressure, when you car arrived it had 36 psi in all tires except the left rear tire, it had 29 psi, in fact it had been repaired someplace else and the repair was leaking, we attempted another repair at no charge even though we did not due the original repair. You had General tires on the left side, the right front had Goodyear and the right rear had Douglas tires. Your Check engine light was on, you tag light was burnt out. Your engine oil change was 3000 miles overdue, your transmission fill cap was missing allowing trans fluid to blow out onto the engine, we found the fill cap on the engine cowl, apparently left there from the previous garage or person that checked this, we added trans fluid and installed the fill cap as designed. We also noted you had a rattle from the front of the engine which is worse with the AC on. There is no record of ever advising you of the need for wiper blades. Our records show we performed a VA state inspection in 2018 and this visit last month, I see no other visit by you. I searched our records by the vehicle VIN number just to be sure it wasn't in another name and found no additional information. Your comment that every-time you visit we do or recommend unnecessary items is a bit perplexing. There are no records of any other oil changes or any other service work. I have the complete Digital inspection we performed along with all pictures if this would help clear up any confusion that may remain. We go out of our way to make sure we only recommend what is needed and we document every recommendation with Notes, Pictures and videos along with estimates of needed work and any work needed that is declined. Personally I can not find an issue here with our work here. Thanks for the comments and the opportunity to respond. We look forward to your next visit. Here is the link to the DVI Inspection we performed. https://cavalier.autotext.me/Admin/dvi_v3/index.php?status_id=4954130&sheet_id=3867

- Cavalier Automotive
5

I am a Medication Technician employed at a local nursing home and have been working 12-16 hour shifts since the Corona virus has emerged. On 5/14/20 I realized my car was due for an inspection. My days off are few and far between so any time off is utilized to it's fullest possible potential. I went to an oil change/service center early that morning that I have used for years and was told "I would have to leave my car over night & they would get to it when they had a chance." I even asked if I could sit and wait and was told firmly "NO." I proceeded to a second service center and was told they no longer do state inspections however they suggested and gave me directions to Cavalier Automotive. Upon entering, I was met with a wholesome smile and employees that were ready and willing to help. There was no hesitation and no excuses why this could not be done in a timely manner. I was in and out in less than 30 minutes and felt valued and appreciated as a customer. I left satisfied and with a smile on my face. Cavalier will ABSOLUTELY be my new "go to" spot for oil changes, state inspections and car maintenance from this day forward. A huge thank you go out to the employees that made my experience so pleasant and rest assured I will share my positive experience with friends, family and co-workers. Special thanks to James Cotic, Danny Keen and Travis Kessler. Hats off to you all for being so exceptional!!! You guys rock!!!

5

Fantastic Service! Thank you guys for taking care of everything for me. James was wonderful about keeping in touch while the work was being done.

5

Outstanding service!

5

Good service, on time and good people

5

Excellent service, good communication every time.

5

The team there are very courteous and friendly. They keep you updated on what they’re doing. My first time there it will not be my last.

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