Troutville Auto Repair

(540) 966-1113
Mon - Fri: 7:30 AM - 5:30 PM
5

Cavalier Auto is absolutely the best place to take care of your vehicle. I have trusted them for the five years I have been in Roanoke and have never been disappointed. Five star service !!!

5

Been using your services since day one of your operation. Have never had an issue with anything. I like consistency.

5

Great work. Good guys.

5

Well screwed my car up trying to do a fix myself. Had to end up taking the car to Cavalier to fix what initially was broken and what I broke in my process. Thanks guys.

5

Our 2001 Corolla was making a funny noise and was not driving right. Mike and the guys found out what was wrong along with other issues that needed to be addressed. Got it fixed and back to us in record time.

5

5

I have said it before, and say it again. THE BEST most TRUSTWORTHY auto service in Roanoke. More important - honest work supported by TRAINED mechanics. and on top of that, a front desk staff, Mike, James and Travis that make the customer #1 and want to ensure the work they do at Cavalier will speak for itself to bring you back. Happy Holidays to all there. RWS

5

I can always count on Cavalier to get to the root of the problem and honestly convey my options on repairs. It is greatly appreciated they are always willing to listen and figure out any issues quickly.

5

Thank you Cavalier again for your exceptional service. Since moving here 2 years ago from Arizona I needed quality automotive service for my truck and you guys continue to provide that service. Thanks again!

1

A couple days ago my truck engine light came on. I brought my truck into Cavalier to get looked at. Before I brought it in, I knew what was wrong with it. They told me that I had a cracked spark plug and need to replace it. They recommended that I replace all of them at once. I know replacing them all makes sense. When they called me, with my quote they told me it would be $650 dollars to replace all with labor. So I did my research because I knew that was WAY to high. The average cost to get it done was $250 dollars. I called a second mechanic and was quoted around the average price. I would HIGHLY recommend doing your research before giving this business any money. I do not recommend this place to work on any of my vehicles.

Joe, Thank you for your review. Let us start with an accurate presentation of your recent visit. Joe, to determine the cause of your "Truck Engine Light," we began by scanning your truck's computer for codes, and at that time, there were two codes present, "P0300 and P0307". With this information and upon further examination, we determined you had a cracked #7 spark plug. Armed with this vital information, we could now recommend the proper course of action to fix your truck. Here are the facts; please refer to your invoice if you have added questions or concerns. Our quote/estimate was for 8 Iridium Plugs, a Plug wire set, and the labor a total of $404.36; had we only quoted/estimated plugs, it would have been $273.57 as documented on your invoice. I am comforted to see we are right in line with the quotes you received from the other shops. We also recommended and quoted/estimated a fuel injection service. This service costs $130.98. The charge for scanning and diagnostics of these type of concerns is $69.75. Joe, if the way we presented this information to you at the time confused you or did not make sense, I apologize. We are not here to rip people off. I agree with you that every person should arm themselves with knowledge and, when necessary, a second opinion, especially in these days of misinformation and exaggeration. We are all much better off if we can stick to the facts at hand. I hope that with this explanation, you would reconsider your use of our establishment and possibly give us another try in the future. Thank You, Larry Ceola, Owner.

- Cavalier Automotive
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